
People and culture
In our autonomous and collaborative Business
Model, operating business leaders are
empowered and accountable for setting the
tone for their operations, guided by our Values.
In May 2024, we ran our Global Employee
Opinion Survey. We partner with Workday,
a market leading provider to run the survey
and deliver it in multiple languages. 85% of our
employees completed the survey, which for
a manufacturing business where around
two-thirds of our employees do not have ready
access to a computer, is an excellent response
rate. The survey provided a wealth of valuable
information in relation to our culture. Following
the survey, operating business leaders worked
with their HR leads to understand what they do
well and areas for improvement.
The overall engagement score increased from
7.2 in October 2022 to 7.5 in May 2024. The
survey identifies “Drivers” which are key areas
measured in the survey that drive engagement.
In 2024, the Drivers that were most improved
were Reward, Strategy, and Workload. The
scores improved in all areas other than Goal
Setting and Freedom of Opinions, which stayed
the same as the prior survey, and Environment
which showed a small decline. This decline in
the Environment score was driven by a
reduction in the score for Informal Space and
around half of our businesses have identified
working environment as an area to take further
action in 2024/25. Every operating business
developed action plans based on the survey
feedback and shared them with their teams.
In 2024, we also asked employees “How do
you feel about Senior’s Purpose which is to
‘Help engineer the transition to a sustainable
world for the benefit of all our stakeholders’?”.
In the main, our employees were positive about
Senior’s Purpose with comments such as
“I feel proud to be part of an organisation that
prioritises engineering”, “it’s inspiring to be
part of an organisation that prioritises
sustainability” and “I am proud to be part
of this”. However, it was clear that some
employees did not see themselves as
stakeholders highlighting that additional
communication around this would be beneficial.
We remain focused on recruiting and retaining
talent to sustain business resource requirements
and growth. In order to meet our short and
long-term talent requirements, we have
continued to build strong relationships with
local technical colleges, universities and
education establishments, as well as partnering
with recruitment firms. We are extending our
use of job boards and other approaches to
advertising and attracting applicants to build a
strong talent pipeline. We have completed the
roll-out of Recruit, our talent acquisition system,
to all our UK and US businesses, thereby
enhancing the candidate experience. The job
market remains competitive for certain
geographies and skills, and we have worked
hard to secure the right talent.
Talent acquisition and retention is supported by
our ongoing work to enhance our employee
proposition. Informed by our employee
engagement survey feedback, and other
feedback mechanisms, our actions are making
Senior an even more attractive place to work.
To that end many of our businesses have
actively participated in career fairs and other
activities that highlight the career opportunities
available, and on a broader level, inspiring the
engineers of the future. Examples of the steps
we have taken to enhance our employee value
proposition include flexible working, promoting
our employee assistance programmes and
introducing other support mechanisms such
as mental health first aiders. We continue to
be vigilant regarding rates of pay and the cost
of living, ensuring we are paying people fairly
for the work they do, and benchmarking pay
rates in local markets, making adjustments
if appropriate.
‘Perform’, our Performance and Development
system provides a framework for managers and
team members to discuss feedback,
performance,behaviours linked directly to our
Values, set clear objectives, both for business
and personal development and create
development plans. In order to enable
individuals to fulfil their potential, learning and
development needs are assessed during
individual performance reviews and the output
of these discussions feed into our succession
planning process. For shopfloor operations
teams, operating businesses undertake
performance reviews, primarily paper based, to
enable employees to discuss their performance,
behaviours and development plans. The
Executive Committee scrutinises succession
plans and talent pipeline, identifying successors
or interim cover for key roles across the Group.
The Executive Committee also focuses on
functional capability, for example engineering,
as well as operational leadership. The Board
reviews the succession plans for the Executive
team and their direct reports on a regular basis,
with a special emphasis on encouraging
diversity and inclusion.
Training and development remained a priority in
2024. Business leaders work with their teams
and HR to plan and design training to meet
the business needs of their operation. In our
autonomous and collaborative operating model,
operating businesses conduct their own
training needs analysis and learning and
development plans, including technical, on the
job and skills training. We continue to view the
provision of development opportunities and
training across the Group as vital to our success.
As well as partnering with external providers to
build our bench strength and support
succession planning, every operation has a
comprehensive offering of internal training.
Examples of this include training activities such
as Toolbox talks; “lunch and learns”; technical
training; operational excellence, including lean
manufacturing; as well as sponsoring individuals
undertaking external and more academically
orientated courses and training, for example
engineering degree courses.
Our leadership programme, Leading for
Excellence continues to receive positive
feedback, meeting the development needs of
our future leaders. The programme runs over six
months and is a mix of virtual and face-to-face
sessions as well as one-to-one coaching. The
programme culminates in the delegates
presenting business projects they have worked
on to hone their skills, embed their learning and
return real business benefits through delivering
a key project for their operating business.
‘Learn’, our best-in-class eLearning platform
allows individuals to self-select training as well
as being directed to specific content, for
example following a personal development
discussion. We have continued to enhance the
content in Learn. The catalogue covers areas
such as IT skills, Leadership and Management,
Project Management, Health & Wellbeing
and Communication skills, available in all our
languages. Learn also enables us to deliver our
Code of Conduct training and other compliance
training. In 2024, we launched Trade
Compliance training to US employees, two
cyber security courses, one for all IS and IT
teams and one for selected business leaders,
and an AI training course which all employees
with emails were asked to complete. We also
used the platform to launch the in-house
developed Preventing Workplace Violence
training to meet the new California legislative
requirements and, following the new duty under
the Equality Act 2010 in the UK, all UK
employees were issued with Preventing Sexual
Harassment training.
As in the Global Employee Opinion Survey at
the end of 2022, peer relationships remained a
strength in the 2024 survey with a culture where
colleagues help and support each other. We
have an open and honest culture of respect and
trust, and people value teamwork and the teams
they work in and with. Our businesses have
onboarding processes to ensure that new team
members feel welcome and well informed,
enabling them to become valued team
members, and in the opinion survey, the
engagement score for employees with less than
one year’s service was higher than the overall
Senior score. A significant proportion of learning
is on the job and our culture of sharing
knowledge and supporting colleagues remains
central to developing technical competencies in
our operations.
The culture across Senior is to build on our
successes and learn from our mistakes. We say
thank you, with our businesses holding regular
employee recognition and team building events.
As well as feedback received via the opinion
survey, we encourage open and honest
feedback with potential issues or concerns
being raised with local management. The
feedback from the survey was consistent with
this and confirms that employees believe that
people are treated fairly and that we do not
tolerate misconduct. As outlined in our Values
and Code of Conduct, we work together with
mutual trust and respect and operate with
integrity and in an ethical manner. On the rare
occasion when an employee or employees have
a concern that cannot be resolved by local
management, employees are encouraged to
raise their concerns through our third-party
whistle-blowing service, EthicsPoint. All
concerns raised are investigated and learning
points are actioned by local leadership teams
as appropriate.
SUSTAINABILITY SOCIAL
SENIOR PLC ANNUAL REPORT AND ACCOUNTS 202428
STRATEGIC
REPORT